Frequently Asked Questions
Expertly crafted answers for our discerning clientele.
What makes DITA eyewear unique compared to other luxury brands?
DITA frames are meticulously crafted by hand in Japan using the highest quality materials, including titanium, 18K gold, and fine Japanese acetate. A single frame can take up to 8 months to manufacture, involving as many as 320 separate production steps.
How can I ensure my DITA frames are authentic?
To guarantee authenticity, always purchase directly from our official website or an authorized DITA retailer. Every pair of DITA glasses includes a certificate of authenticity and a unique serial number etched on the frame.
What is your shipping policy for domestic and international orders?
We offer complimentary express shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping timelines vary by destination. All shipments are fully insured and require a signature upon delivery.
Can I have prescription lenses fitted into my DITA frames?
Yes, most DITA optical and sunglass frames are designed to be prescription-ready. We recommend visiting an authorized DITA optical partner to ensure your lenses are fitted correctly without compromising the integrity of the frame.
What is your return and exchange policy?
We accept returns and exchanges on unworn, pristine merchandise within 30 days of delivery. All original packaging, including the case, cleaning cloth, and authenticity card, must be included to receive a full refund.
Do you offer a warranty on your eyewear?
DITA provides a limited one-year warranty against manufacturing defects from the date of purchase. This warranty does not cover lens scratches, accidental damage, or wear and tear from normal use.